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Open any phone number from the Phone Numbers list to reach its detail page. Settings save when you submit the form.
Phone number settings

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Channels

Each number has three independent toggles:
ToggleWhat it enables
SMSInbound and outbound text messaging. Incoming SMS lands in your inbox.
VoiceInbound and outbound voice calls, governed by the voice mode below.
VoicemailUnanswered calls fall through to voicemail.
Leave channels off that you don’t intend to use.

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Voice modes

When Voice is on, choose how calls are handled:
ModeBehavior
WebRTCCalls ring into the ShingleAI web app for you to answer in-browser
IVRAn automated menu routes callers before (or instead of) a human
Additional modes may appear in the UI depending on what’s rolled out for your account.

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Recording

If recording is enabled on the number, both inbound and outbound calls are recorded. Recordings are retained per your account’s retention settings — see Admin Guide → Billing for storage implications.
Call recording laws vary by jurisdiction. In some regions you must notify or obtain consent from both parties. Check local requirements before enabling recording.

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Name and display

The Name field is how the number appears in the ShingleAI UI — it’s internal only. Outbound caller ID is set by Telnyx at the provider level.

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Removing a phone number

Phone number removal releases the number back to Telnyx (or disconnects it if it’s a BYO number). Contact support if you need to remove a number — the current UI does not expose self-serve deletion.

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Next steps

Inbox

Where inbound SMS and voice events land

Purchases

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