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There are two ways to get email flowing in and out of ShingleAI:

ShingleAI-hosted

Create name@yourdomain.com on a domain you’ve verified. Sending is handled by ShingleAI’s infrastructure.

Connect external

Authorize Google Workspace / Gmail or Microsoft 365 via OAuth. Sending stays in your provider’s outbox.

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When to pick which

SituationRecommended
You own a domain and want a clean support@, hello@, info@ addressShingleAI-hosted
You already use Gmail / Google Workspace for personal emailConnect external
You already use Microsoft 365 / OutlookConnect external
You want automations to send from a generic mailbox your team doesn’t have to openShingleAI-hosted
Both paths feed the same unified inbox. You can mix: connect a personal Gmail for one sender and host support@ through ShingleAI for another.

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Prerequisites

  • ShingleAI-hosted: you need a domain in active verified state. See Domains → Verify to add one.
  • External: your Google Workspace admin or Microsoft 365 admin may need to approve the app. No prep is required for personal Gmail.

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Next steps

ShingleAI-hosted

Create an address on a verified domain

Connect external

OAuth flow for Google and Microsoft