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Deletion in ShingleAI Files is soft — deleted items are hidden from the UI but retained behind the scenes. Contact support if you need to restore something recently deleted.

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Deleting a file

  1. Open the file (either in a row menu or from the detail page).
  2. Click Delete.
  3. Confirm.
The file disappears from the list immediately (optimistic UI). If the delete request fails, the item reappears with an error message.

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Deleting a folder

Folders can be deleted from their row menu. The folder and all its contents are soft-deleted together.
Large folders may take a moment to finish processing after you click Delete. The folder disappears immediately from the UI, but downstream indexes (like agent retrieval) catch up asynchronously.

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What happens to agent indexes

When a file with agent access is deleted, its chunks are removed from the retrieval index. Agents won’t be able to retrieve content from deleted files in new queries. Existing agent conversations that previously cited the file still show the original content in their transcripts.

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Restoring

There is no self-serve restore UI today. Contact support with the file name and approximate deletion time to recover deleted content.

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Next steps

Files overview

Back to Files

Admin Guide

Account-level storage and retention