Documentation Index Fetch the complete documentation index at: https://docs.shingleai.com/llms.txt
Use this file to discover all available pages before exploring further.
The ShingleAI inbox brings every connected email account and SMS-enabled phone number into a single, organized view. This guide covers how to navigate, read, and manage your messages.
Inbox modes ShingleAI organizes messages into four modes, switched from the sidebar:
Mode Contents Inbox Incoming messages that need your attention Snoozed Messages you’ve snoozed to review later Archived Messages you’ve archived for reference Sent Outgoing messages you’ve sent
Use the URL to link directly to a mode — /{org}/inbox/snoozed, /{org}/inbox/archived, etc.
Reading messages The message list Each row shows:
Sender — who the message is fromSubject — the subject line (for email) or the SMS preview (for phone)Preview — first line of the bodyTime — when the message arrivedAttachment icon — present if the message has attachments
Click a row (or focus it and press Enter/Space) to open the message in the reading pane.
Thread view Email replies and forwards group into conversation threads:
All messages in the thread appear together, oldest at the top.
Thread participants are shown in the header.
Expand or collapse individual messages within the thread.
Attachments Messages with attachments show an attachment icon in the list and the full file list inside the message view. Click an attachment to preview supported formats or download the original.
Message actions Actions are available per message from the toolbar at the top of the reading pane.
Archive Remove a message from your Inbox while keeping it accessible:
Open the message.
Click the Archive button.
The message moves to Archived .
Snooze Hide a message and have it return later:
Open the message.
Click the Snooze button.
Pick how long from the dropdown:
Option Returns to Inbox in For 1 hour 1 hour For 3 hours 3 hours For 1 day 24 hours For 3 days 72 hours
The message moves to Snoozed and comes back to Inbox when the time elapses. Custom times and “until next week”-style options are not currently exposed.
Delete Permanently remove a message:
Open the message.
Click the Delete button.
Delete is permanent. Use Archive if you might want the message back.
Mark as read / unread Opening a message marks it read. To toggle state without opening, use the context menu on the message row.
Selection and bulk actions The current UI supports one selected message at a time . Multi-select and bulk actions (select all, bulk archive, bulk delete) are not yet available — open an issue or contact support if you need them.
Search Search is accessed via the search bar at the top of the inbox. It queries across every connected account and mode.
Keyboard interactions The inbox relies on standard browser focus behavior plus a few specific actions:
Interaction What it does Tab / Shift+TabMove focus between message rows and UI controls Enter / Space on a focused rowOpen that message Click Open a message or activate a toolbar action
Per-action keyboard shortcuts (archive, snooze, delete) are not implemented today.
Connected accounts and numbers When multiple mailboxes or phone numbers are in play:
Each message shows which account it arrived at.
Replies default to sending from the same address that received the original.
Sent messages are grouped under the outbound channel for easy auditing.
Troubleshooting Messages not loading Issue Cause Fix Empty inbox on first load Initial sync in progress Wait for sync to complete (usually a minute or two) Missing recent emails Sync delay Refresh the page ”Connection error” indicator Account was disconnected Reconnect from Email Addresses
Issue Cause Fix Slow list scroll Very large inbox Use search instead of scrolling Thread won’t expand Browser cache Hard refresh (Cmd/Ctrl+Shift+R)
Next steps
Email addresses Add more sending addresses
Automations Auto-respond to incoming mail
