The ShingleAI inbox brings all your connected email accounts into a single, organized view. This guide covers how to navigate, read, and manage your messages effectively.
Inbox Modes
ShingleAI organizes your messages into different modes for easy access:
| Mode | Description |
|---|
| Inbox | Incoming messages that need your attention |
| Sent | Outgoing messages you’ve sent |
| Snoozed | Messages you’ve snoozed to review later |
| Archived | Messages you’ve archived for reference |
Reading Messages
Message List
The message list displays:
- Sender - Who sent the message
- Subject - The email subject line
- Preview - First few lines of the message content
- Time - When the message was received
- Attachments - Icon indicating if attachments are present
Click any message to open it in the reading pane.
Thread View
ShingleAI groups related messages into conversation threads:
- All replies and forwards in a conversation appear together
- The most recent message displays at the bottom
- Thread participants are shown at the top
- Expand or collapse individual messages within the thread
Attachments
Messages with attachments show:
- Attachment icons in the message list
- Full attachment details in the message view
- Options to download or preview supported file types
Message Actions
Manage messages using the action buttons in the toolbar or right-click context menu:
Archive
Move a message out of your inbox while keeping it accessible:
- Select the message
- Click the Archive button or press
E
- The message moves to the Archived view
Archived messages don’t appear in your inbox but can be searched and viewed in the Archived mode.
Snooze
Temporarily hide a message and have it return at a specific time:
- Select the message
- Click the Snooze button
- Choose when you want to be reminded
Snoozed messages appear in the Snoozed view and return to your inbox at the scheduled time.
Delete
Remove a message permanently:
- Select the message
- Click the Delete button or press
Delete
- Confirm the deletion
Deleted messages cannot be recovered. Use Archive if you might need the message later.
Mark as Read/Unread
Toggle the read status of messages:
- Messages are automatically marked as read when opened
- Click the unread indicator to mark as read without opening
- Use the menu to mark as unread to revisit later
Search
Find messages quickly using the search function:
- Navigate to Inbox > Search or use the search bar
- Enter your search terms (sender, subject, or content)
- Results show matching messages across all connected accounts
Search Tips
- Search by sender:
from:name@example.com
- Search by subject:
subject:invoice
- Search by date range: Use the date filters
- Combine terms:
from:john subject:project
Keyboard Shortcuts
Speed up your workflow with keyboard shortcuts:
| Shortcut | Action |
|---|
E | Archive selected message |
Delete | Delete selected message |
↑ / ↓ | Navigate message list |
Enter | Open selected message |
/ | Focus search |
Connected Account Indicator
When you have multiple email accounts connected:
- Each message shows which account received it
- The sender address indicates which inbox the message belongs to
- Replies are sent from the same account that received the original message
Troubleshooting
Messages Not Loading
| Issue | Cause | Solution |
|---|
| Empty inbox | Sync in progress | Wait for initial sync to complete |
| Missing recent emails | Sync delay | Refresh the page or wait a few minutes |
| Connection error shown | Account disconnected | Reconnect from Settings > Connected Accounts |
| Issue | Cause | Solution |
|---|
| Slow loading | Large inbox | Use search instead of scrolling |
| Thread not expanding | Browser cache | Clear browser cache and reload |
Next Steps
