Offerings

Offerings are the products and services you provide. ShingleAI uses them when classifying inbound messages, drafting outbound replies, and surfacing relevant context to agents.

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Per-offering fields

The service vs. product toggle affects how agents phrase things (for example, “the service lasts 2 hours” vs. “the product ships in 2 days”).

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Adding offerings

1. Scroll to the Offerings block on the Business page.
2. Click Add Offering.
3. Fill in name, description, and the service toggle.
4. Save.

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Bulk add with AI suggestions

Instead of typing each offering, click Suggest on the Offerings block. ShingleAI returns 1–5 offerings based on your business profile; select the ones to add and commit them all at once.

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Editing

Click any offering row to edit in place. Changes save on the next Save click.

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Removing

Use the row menu → Delete to remove an offering. Deletion is immediate.

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Tips

• Stay concrete. “Consulting” is weaker than “Monthly retainer: weekly 30-min calls + Slack support”.
• Keep descriptions short enough that an agent’s context window can include several of them at once.

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Next steps