What you see
Messages
Each user and agent message renders as a bubble with the content and a timestamp.Tool invocations
When the agent called a tool, you see an inline card with:- Tool name and category
- Inputs — the arguments the agent passed (collapsed by default; click to expand)
- Outputs — what the tool returned
- Duration — how long the call took
Tool approval audit
For any tool set to Ask, the card also records:- Who approved or denied
- The timestamp of the decision
- If the approval timed out
Actions on the detail page
| Action | How | Effect |
|---|---|---|
| Rename | Edit the title | Updates the title via PATCH — useful when the auto-generated title isn’t helpful |
| Delete | Delete button | Soft-deletes the conversation — the transcript is hidden but recoverable by support |
| Resume | Type into the composer | Sends a new message; if status was active, the conversation continues |
When can I resume?
- Active: always — just type and send.
- Completed / timeout / error: sending a message reopens the conversation and changes its status back to active. Tool state may be stale (for example, if the conversation referenced a contact that has since been deleted).
Exporting
No UI export today. If you need a transcript out of ShingleAI, contact support.Next steps
Tool permissions
Adjust what gets auto-approved
Chat with an agent
Start a new conversation