Messages & Threads

ShingleAI unifies your business communications into a single inbox. This page explains how messages are organized, what channels are supported, and how threading works.

​

Message Basics

A message is any communication sent or received through ShingleAI. Each message has:

​

Supported Channels

ShingleAI supports multiple communication channels:

​

Email Messages

Email messages include additional properties:

​

Email Features

• HTML rendering - Emails display with full formatting
• Attachment preview - View images and documents inline
• Reply/Forward - Respond directly from ShingleAI
• Labels sync - Gmail labels and Outlook categories are synced

​

Threads

A thread is a group of related messages. Threading helps you follow conversations without losing context.

​

How Threading Works

ShingleAI groups messages into threads based on:

1. Email headers - The In-Reply-To and References headers
2. Subject matching - Messages with the same subject
3. Participants - Messages between the same people

When you click a message in your inbox, you see the entire thread—all related messages in chronological order.

​

Thread View

The thread view shows:

• All messages in the conversation
• Newest messages at the bottom
• Sender information for each message
• Timestamps
• Attachments

You can reply from the thread view, and your response will be part of the same conversation.

​

Inbox Organization

Messages are organized into four views:

​

Inbox

Your main inbox shows messages that need attention:

• Unread messages
• Messages you haven’t archived
• Recent conversations

​

Sent

Messages you’ve sent, organized by date.

​

Snoozed

Messages you’ve temporarily hidden. Snoozed messages reappear at a time you choose:

• Later today
• Tomorrow
• Next week
• Custom date/time

​

Archived

Messages you’ve filed away. Archived messages are:

• Removed from your inbox
• Still searchable
• Still accessible in the Archived view
• Not deleted

​

Message Actions

From any message, you can:

​

Searching Messages

Find messages using the search bar in the header. You can search by:

• Content - Words in the message body
• Sender - Email address or name
• Subject - Email subject line
• Date - Messages from a specific time period
• Attachments - Messages with files

Example searches:

• from:john@example.com - Messages from John
• subject:invoice - Messages with “invoice” in the subject
• has:attachment - Messages with attachments
• after:2024-01-01 - Messages after a specific date
• before:2024-12-31 - Messages before a specific date
• from:john has:attachment - Combine multiple filters

​

Message and Contact Linking

Messages are automatically linked to contacts:

1. When a message arrives, ShingleAI checks the sender’s email
2. If a contact exists with that email, the message is linked
3. Click the contact name to see their full profile

This means you can:

• View all messages with a contact from their profile
• See contact details directly from a message
• Quickly create contacts from message senders

​

Related Topics